Article provided by: Gemini Foods
At Gemini Foods, we are one of the finest African grocery stores in the UK. We offer Authentic African food products that you can’t find anywhere else and passionate about bringing them to your doorstep. If you are looking for an African grocery store near me, you might have a few questions to ask us.
On this page, we’ve decided to put together some of the frequently asked questions about our African grocery store. If you can’t find your question here, feel free to contact us. One of our representatives will be glad to answer any questions that you may have.
Can I trust you for fresh African foods?
Yes! Shoppers can shop for meats and other fresh foods just as if they were shopping for themselves. At Gemini Foods, we pride ourselves on customer satisfaction. All our fresh foods are delivered in polystyrene boxes foil liner insulated bag with an ice pack to ensure content remains fresh.
Are bags used for delivery orders?
Most items will be packaged in either paper or polystyrene bags to ensure they arrive in the best possible condition.
Will my personal information be kept confidential?
Yes, your personal information is kept confidential. Our financial institution stores all our payment cards.
What food items I cannot return?
Perishable goods, meat, produce, and other fresh foods cannot be returned once you have accepted the delivery.
Do I need to be available at the time of delivery?
Yes. If you’re not available, someone over the age of 21 must be present to accept your delivery and pick-up. However, we reserve the right to request valid means of identification to be presented to the Store Associate upon arrival for verification purposes.
Are your photos of actual African food?
Yes. The product photos used on our website are the exact products we sell. At Gemini Foods, we do our best to select the picture that best represents the item, understanding that the food you receive may be slightly different in size, shape, composition, and colour.
When will my order arrive?
The delivery time will vary based on the size of the order and when you make the order. At Gemini Foods, we require a minimum of one to five to fulfil your online African grocery order.
Do you deliver to businesses?
Yes. Many African businesses use our service to stock their break rooms with African products, energy bars, beverages, fruit, and other snacks.
What payment methods do you accept?
Our store accepts all forms of debit & credit cards that are enabled for online payments.
Where is your store located?
Our headquarters and primary warehouse are located at Unit 42, Thames Industrial Park Princess Margaret Road East Tilbury.
How do I contact your customer support?
At Gemini Foods, we always strive to make your shopping experience convenient. Please reach out to our customer care representative at 0 137 576 8081. You can also receive answers to your questions by completing the form on our website.